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IT Support

Permanent employee, Full-time · Ableton AG / Germany / Berlin

About us
Here at Ableton, we come from a wide range of cultural and professional backgrounds. What connects us is the shared belief that each of us has the skills and knowledge to contribute to something big: helping to shape the future of music culture.

We’re passionate about what we do, and equally as passionate about improving who we are. We work hard to foster an environment in which people can grow both personally and professionally. We believe that diverse groups of people make better teams. We’re committed to increasing diversity in our workplace and providing equal opportunity throughout our recruitment process.

With us, you’ll work in a relaxed but dynamic environment, surrounded by people who love music and technology. You’ll be creatively challenged, encouraged to develop and improve, and you’ll become part of an expanding, diverse company.    
Your mission
We’re looking for a new member to join our IT Support team at Ableton. You ensure a smooth workflow for your colleagues by providing hardware and software to fit their needs. Together with the rest of the team you provide expert advice and adapt tools for our diverse environment.

With your proactive, transparent and forward-thinking approach, you implement IT solutions and interact with external companies independently. Your open, clear and understanding way of communicating, along with your technical skills, shape and complete Ableton’s IT Support team. 
Your role
  • You prioritize and process incoming IT support requests alongside your team 
  • You install and maintain new technology and solve hardware and software problems for your colleagues
  • You communicate with other teams across the organization in person, over the phone and via email, and interact with external companies
  • You manage our tools used to access the network from mobile devices and via VPN
  • You maintain IT inventory and provide purchasing advice
Your profile
Skills and experience
  • You have worked in a Helpdesk environment and are comfortable with IT ticketing systems
  • You are familiar with troubleshooting a wide range of hardware, cloud services and software, including Microsoft Office
  • You have experience with user management in Active Directory 
  • You can communicate clearly and fluently in English

Personal strengths
  • You are a good listener and have strong written and verbal communication skills
  • You can adapt quickly to unexpected problems and stay confident
  • You are a team player and enjoy working with multiple stakeholders and diverse groups of people from all backgrounds
  • You want to learn and develop professionally 
  • You work self-sufficiently and reliably
  • You are organized and able to stay on top of things

What makes you stand out
  • You are familiar with JIRA and Confluence
  • You have experience with software deployment (Filewave, LANDesk or SCCM)
  • You have knowledge in scripting languages (Powershell, Bash)
  • You are honest and confident enough to admit when you need to do further research to solve a problem
  • You have experience with printer management
Your application
If you like the sound of this role, please send us your CV and a motivational letter. Please also let us know when you could potentially start and your preferred salary.

Thank you for your interest!

We are looking forward to receiving your application!

Thank you for your interest in working with Ableton. Please fill out the form below. Should you have difficulties with uploading your data, please don't hesitate to get in touch with us via abletonag-jobs@m.personio.de.

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